Selecting the right chart requires determining the key purpose of the chart and tailoring it to your audience’s needs.

Start by understanding the chart types available in our system. Once you’re familiar, you can select a chart design from our collection of examples by defining the key insight your chart should provide, and determining the focus elements. Finally, optimize your chart’s design to direct attention to the most important information.

Understand the chart types

Chart types refer to the broad categories of visual representations used to display data. Each chart type is best-suited for particular kinds of data analysis or insights. Charts help users understand and interpret data by leveraging simplified visual representations that highlight patterns and relationships.

Bar chart type
Line chart chart type
Heatmap chart type
Scatterplot chart type

To learn more about each chart type visit the Charts guidelines.

Note: Our guidelines currently only include these charts: Bar chart, dumbbell plot, line chart, and heatmap. You can explore our full library of chart components in the latest release of Visa Chart Components (VCC).

Selecting a chart

Each chart type in our library includes specific examples which are adaptations created to solve real-world business problems. These work like templates or starter chart designs that include modifications that tailor the chart for specific data analysis tasks, or to emphasize particular aspects of the data.

Use the insight and focus categories on our Examples index page to select a chart variation that is best suited for your user’s analysis needs.

Insights

What do you want your audience to learn from this chart?

Focus

What is the most important and meaningful information for users to focus on in this chart?

Step 1: Choose a key insight category

Insights refer to the high-level purpose of a chart, and the type of analysis it enables. Start by identifying the primary insight category of the chart, based on the type of question that it should enable users to answer.

Table for understanding key insights and business questions
Insight Key business question
AssociationHow are items related?
Current statusWhat is the current value of a metric, and is it good or bad?
CompositionWhich categories have a higher share of the whole?
CorrelationIs there a meaningful pattern between two numbers?
DeviationHow much difference is there between two numbers?
DistributionWhat is the range of values, and how does it compare to the average?
FlowHow do items move through a sequence?
TrendHow has a number changed over time?
RankingWhich items have the highest and lowest values?
SpatialHow does location impact a pattern?

Step 2: Determine the focus

After you’ve selected an insight category, narrow down the examples by determining the key focus element of the chart. Focus elements refer to the specific data points, trends, patterns, or areas in a chart that are emphasized to make it easier for users to understand the key insights from the data.

Three key focus areas that can be highlighted or emphasized: A specific category, within a dataset, and values relative to a threshold. The sections below illustrate how our chart examples have been customized to emphasize different focus elements.

Highlight a category

Direct the user’s focus to a primary category, as illustrated in the Category share of total heatmap example.

A heatmap comparing a percentage of resolved requests against a target percentage

Highlight values above a threshold

Direct the user’s focus to values above a specific threshold, as illustrated in the Compare trend to benchmark bar chart example.

A bar chart comparing monthly transactions across a 6 month span against a benchmark

Highlight high and low values

Direct the user’s focus to the highest and lowest values, as illustrated in the Trend with categories dumbbell plot example.

A dumbbell plot comparing trends between two competitors across 12 months

Step 3: Refine the chart

Once you’ve chosen a chart example that works well for your use case, you can refine it to ensure it’s tailored to your audience’s needs. Use the following guidelines to help reduce distracting information and draw attention to the key elements of the chart.

Reduce distracting information

To establish a clear visual focus, determine what elements only provide details or supporting information. This includes chart elements like gridlines, axes or axis elements, and data labels.

  • Create a clear visual focus by limiting distracting information and only adding visual details as need.
  • Avoid using chart elements that convey similar or repeated information to help limit visual noise.
  • Start by using one neutral color for all data points. This gives you a more flexible starting point for directing attention where it’s needed.
  • Use color encoding to provide additional information and context, where necessary. Follow guidelines for Color palettes (internal only) to make full use of our data visualization color palettes.
A bar chart showing monthly transactions across a 12 month period

Do Only add visual elements that help answer the key business question of the chart.

A bar chart showing monthly transactions across a 12 month period with each bar labeled a value and a y-axis showing the corresponding value

Don't Use multiple methods to communicate the same concept, except in cases where it could make interpretation easier.

Direct attention

Once you have a simplified chart by reducing distracting elements, you can reintroduce visual emphasis to help users focus on the most important information in your chart.

To direct attention to the right part of the chart, consider the user’s key task: What mental steps do they need to take to answer the key question? Determining the task type can help you choose what information to emphasize.

Table for understanding task types and ways to direct attention
Task type Description Ways to direct attention
LookupUnderstand the precise value of a selected data point
  • Use direct labeling of data points.
  • Provide option to view the chart’s data in table format.
LocateFind a specific item or category within a chart
  • Use color to represent individual categories, or to highlight the most important category.
  • Provide interactive functionality to enable searching and highlighting specific data points.
IdentifyFind a pattern or an outlier
  • Use reference lines to identify values above or below a threshold.
  • Highlight outliers with different color or shape.
  • Use annotations to identify and describe significant patterns.
CompareCompare the differences and similarities between two items, categories, or metrics
  • Add reference lines to enable comparisons to the typical value.
  • Use side-by-side positioning of multiple charts.
  • Use statistical techniques for normalizing the data to enable more accurate comparisons.

For more information about visual analysis tasks, reference the Data Representation Pillar of our Data Experience Critique Framework